Your Privacy Is Our Priority

oktk ("we", "our", "platform") operates a safe and transparent online gaming service for users in Bangladesh. This privacy policy explains what information we collect about you, how we use it, and how we keep it secure when you use our website, create an account, or participate in any of our services.

Please read this policy carefully. By using oktk services, you are considered to have accepted the terms of this privacy policy. If you have any questions, please contact our support team.

1. Information We Collect

When you register or use services on oktk, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Mobile phone number and email address
• National ID or passport number (when required for identity verification)
• Current address (for verification when required)

1.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile banking number (for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Records related to deposits and withdrawals

Important: We do not store full bank account numbers or card numbers. Payment processing is completed through secure encryption.

1.3 Device and Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Usage patterns and navigation history on the website

1.4 Gaming Activity Information

• Game history, bet records, and win/loss data
• Bonus and promotion usage information
• Gaming preferences and behavioral patterns

2. How We Collect Information

oktk collects your information in the following ways:

2.1 Information You Provide Directly

Information you voluntarily provide when you register an account, fill in login forms, complete transactions, or contact our support team is collected.

2.2 Automatically Collected Information

When you use our platform, some information is automatically collected through cookies, web beacons, and similar tracking technologies. This information is used to improve website functionality and personalize the user experience.

2.3 Information Received from Third Parties

When needed for identity verification or fraud prevention, information may sometimes be verified through trusted third-party service providers.

3. Purpose of Data Use

oktk uses your information only for the following purposes:

• Identity Verification: To secure your account registration and login process and to confirm that you are above 21 years of age.
• Transaction Processing: To complete deposits and withdrawals through bKash, Nagad, and Rocket.
• Service Improvement: To enhance your experience, introduce new games or features, and analyze platform performance.
• Communication and Support: To respond to your questions, complaints, or requests and to send important updates.
• Fraud Prevention: To detect and prevent unauthorized access, money laundering, and other suspicious activities.
• Responsible Gaming: To identify risks of excessive gaming and to provide assistance when needed.
• Meeting Legal Obligations: As required to comply with applicable laws and regulations.

We never sell your information or provide it to third parties for advertising purposes.

4. Data Sharing and Disclosure

oktk may share your information with specific parties in limited circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted technology and payment partners who assist in operating our platform. They are not permitted to use this information for any other purpose.

4.2 Legal Requirements

Information may be disclosed based on court orders, legal obligations, or government directives. In such cases, we will make every effort to notify you, where legally permitted to do so.

4.3 Fraud and Security Prevention

Information may be shared with relevant authorities or security agencies to prevent serious fraud, money laundering, or misuse of the platform.

4.4 Business Transfers

If any change occurs in oktk's business operations (such as a merger or acquisition), user information may be transferred to the new managing entity, but it will continue to be governed under this policy.

5. Data Security Measures

oktk uses industry-standard technologies and processes to protect your information:

5.1 Encryption Technology

All data transfers on our platform are protected by SSL (Secure Socket Layer) encryption. The padlock icon in your browser's address bar confirms this. Stored sensitive data is also kept in an encrypted state.

5.2 Access Control

Only authorized personnel can access your personal information, and they operate under strict confidentiality terms. Role-based access control ensures that no one can view information beyond what their role requires.

5.3 Security Monitoring

Our systems are continuously monitored for suspicious activity. Any unusual login attempts or access patterns are automatically detected.

5.4 Password Protection

Your password is stored in a hashed state — no staff member can see your actual password. We advise you to use a strong, unique password and never share it with anyone.

6. Cookie Policy

Cookies and similar tracking technologies are used on the oktk website. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: These are required to maintain login sessions and ensure security.
• Functional Cookies: These help remember your preferences (such as language).
• Analytical Cookies: These are used to analyze website usage and improve services.

6.2 Cookie Control

You can disable cookies through your browser settings. Keep in mind that disabling certain essential cookies may cause difficulties using some features of the platform.

7. Data Retention Period

oktk retains your information according to the following policy:

• Active Accounts: All relevant information is retained while the account remains active.
• After Account Closure: Information required to meet legal obligations may be retained for a specified period.
• Transaction Records: Financial transaction data is retained in accordance with regulatory requirements.
• When No Longer Needed: Information that is no longer required is securely deleted.

If you request account deletion, we will remove as much of your information as legally possible and securely retain any remaining data.

8. Your Rights

Regarding your personal information on oktk, you have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured, machine-readable format.

To exercise these rights or for any information regarding your account, contact us at: [email protected]

9. Protection of Minors

oktk provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration.

If we become aware that someone under 21 is using our platform, we will immediately close that account and securely delete the associated information.

If you know that a minor is using our site, please let us know at: [email protected]

10. International Data Transfers

oktk primarily serves users in Bangladesh. However, some technology service providers may be based in other countries. In such cases:

• Data is transferred only for the purposes described above.
• Third-party providers are required to follow data protection standards consistent with this policy.
• Sensitive data is always transferred in an encrypted state.

11. Changes to the Policy

oktk may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• We will notify registered users via email or by posting a notice on the platform.
• Re-consent will be obtained where applicable for significant changes.

If you continue to use the platform after a policy change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

12. Steps in Case of a Security Breach

If a data protection breach occurs for any reason that may affect your rights or interests, oktk will:

• Notify the relevant authorities about the breach as soon as possible.
• Inform affected users in a timely manner.
• Take immediate technical measures to minimize damage.
• Take the necessary steps to prevent such incidents in the future.

If you notice any suspicious activity yourself, please contact [email protected] immediately.

13. Third-Party Links & Services

The oktk platform may from time to time reference third-party services (such as payment gateways). These third parties have their own privacy policies and oktk is not responsible for their operations.

Specifically for payments — bKash, Nagad and Rocket's own privacy policies will apply to your payment information. We recommend reading their policies before using these services.